Clinic staff had no choice but to use multiple dashboards for every service
Existing dashboards were heavily customized to support the 2 services being offered at that time, limiting the ability to scale rapidly. Having to create a new dashboard every time there’s a new service was also not sustainable.
I designed the dashboard that supports numerous healthcare services
Staff now use the dashboard to set up new services, review orders, and manage appointments and records when patients use our app.
Care (Previously Doctor World)
Product designer
April 2021 to present
Singapore
products & services
Now supporting multiple services in a single dashboard
partners around the world
Care started with Raffles Medical Group as the sole partner
increase in MAUs
Gross merchandise value also rose 50% as all key metrics reached all-time highs
We were working on assumptions and had to validate them. I regularly interviewed healthcare practitioners about their everyday experiences and problems using the old dashboards.
From the interviews, I understood the importance of having a reliable platform that can do most of what the staff need. The existing dashboard could not support new services and so the team created a new one and made sure it can be used for any medical service.
With this new platform and a rebrand, I contributed to building a design system that aligns with the new visual identity. The team continually uses and improves this for our mobile app and web platforms as we scale our design efforts.
The team only knew of issues after each release and so the design team pushed for regular user research. We also had to convince the engineering and QA teams to have us do design QA before software builds go live.
We released a dashboard to be used by clinic staff to support the services being offered in our app.
These are some of the different screens for the operations side of the dashboard. Each one is interrelated so we had to make sure each part of the system fits with the rest.
Our business development team continues to onboard new partners to the platform so that they can offer their services to our customers.
Each new partner brings more medical services that our customers can avail.
We have grown our user base in Singapore and we’re continuing to expand in Vietnam, Hong Kong and the rest of Southeast Asia.
With limited resources, engineering could now focus on one platform instead of having to juggle between numerous dashboards.
increase in monthly active users
increase in monthly paying users
increase in monthly transactions
increase in gross merchandise value
Sindhu Widyatama, Gina Koh, Annie Pham (Designers)
Jessica Lim, Thaqifah Tata (Product Managers)
